Sales Order Processing (SOP)
This is where your full order processing cycle is managed, whether you need hotline telesales entry or are dealing with large, one-off contracts. Sales orders can be satisfied from existing stock, or used to create purchase and works orders - and you can choose to consume from current forecasts or create new demand. At every stage, the emphasis is on speed, accuracy and efficiency: using the 'multiple order types' feature, you can modify screen forms, documents and financial updates to match any combination of order processing styles.
The advantages of this system are many: customer relations improve, as delivery dates are met more consistently; the risk from bad debt reduces, as credit control is tightened; and distribution costs are driven down, as dispatch planning is strengthened. In addition, early warning of sales trends (using any criteria you wish) helps to safeguard profitability. Multi-dimensional analysis can be performed, showing sales and profitability by customer, customer type, product grouping, area, sales person and so on. In this extremely powerful module, all these features come as standard:
- On-line credit and account status checking: before, during or after an order is entered
- Rapid order duplication
- Blanket, Scheduled and Pro-Forma orders
- Integration with EDI and XML
- On-line calculation of order profitability
- Allocation of stock down to individual lots/batches
- Auto re-allocation of stock to highest priority orders
- Wide range of pricing and discounting structures
- Unlimited delivery addresses per customer
- Customer specifications when ordering generic products
- Trial kitting
- Agents' commission
- Optional inclusion into MRPII and Job Costing
- Quick Find by order number, customer, etc.
- Order picking by customer, location or any combination
- Consignment/delivery route load planning
